Shipping Information - Policies and Procedures

Shipping Information We ship every day, Monday through Friday. If we receive your order by 11am Eastern time, we'll most likely get it out to you that day. Orders received after 11am are normally shipped out the following workday. We don't process orders or ship on weekends! IF you need something shipped out immediately, please request Expedited Shipping for an additional charge, and we'll move you to the front of the line. We ship both USPS and UPS. For those who would like to use their own shipper number, please call us with that information or include it in the comments field. There is a $5 surcharge to cover our handling costs. Out of Stock Items If an item is out of stock, but we expect it within the next day or so, we will hold your order until that item arrives and then send it out all together. If we won't be receiving an out of stock item for several days, we'll go ahead and send out your partial order, and then send out the back-stocked item when it arrives (at no additional shipping cost to you). Although this rarely happens, if our back-ordered item will be more than a few days, we'll email you to see whether you'd like to cancel the order or wait until we have it back in stock. International Shipping We do ship internationally via USPS International Express or Priority Mail. If the shipping charges need to be adjusted, we will email you first with the difference in cost. Please be aware that we have no control over how long an item is held at Customs. We've found that Canada will often hold a package for one to two weeks, though sometimes it's faster and sometimes slower! Free Shipping Orders over $100 placed from our Retail Shopping Cart are eligible for free shipping with the following restrictions:   • Total weight less than ten pounds (If the weight is over ten pounds, the extra shipping charge will be added, though we will email you and let you know beforehand).   • Practitioners and wholesale accounts already receive a discount, so do not qualify for free shipping.   • Free Shipping applies only to orders shipped within the United States.

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825C Merrimon Ave. #348
Asheville, NC 28804-2404
800-897-8330
828-252-2057(local or from outside USA)    828-252-2058 fax

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